Return & Refund Policy

At Lierre & Sève, we are committed to providing all our customers with excellent service and a pleasant shopping experience. Our return and refund policy has been carefully designed to ensure maximum customer satisfaction under certain conditions. Please read the following guidelines regarding returns and refunds carefully.

100% Return Guarantee on New Products

We offer a full return guarantee on all new products, with the exception of promotional items. Sale items are excluded from this guarantee.

No Refunds for Sale Items

Items purchased during sales or promotions are not eligible for refunds. These purchases are final and cannot be returned or exchanged, even in cases of incorrect sizing.

Return Shipping Costs

Customers are responsible for the shipping costs of returned items. Lierre & Sève does not reimburse return shipping expenses and is not liable for any costs incurred during the return process. Please refer to our Terms & Conditions for complete details.

Deadline for Return Requests

Return requests must be submitted within 30 days of receiving the item. Returns submitted after this period will not be accepted. Please ensure that you meet this deadline to remain eligible for a return.

Exchanges for Sale Items

Sale items cannot be exchanged, even if the size ordered is incorrect. Please make sure to select the correct size before completing your purchase.

100% Guarantee on Defective Items

We provide a full guarantee on all defective items. If a product shows manufacturing defects, it can be returned for a full refund or replacement, depending on your preference.

Return Process

To initiate a return, please send an email to info@lierreseve.com. Once your return request has been approved, you will receive detailed instructions on how to complete the return process.

Return Form Requirement

Returns without a completed return form cannot be processed. Please ensure that this form is included with your return shipment to guarantee proper handling of your request.

Conclusion

Lierre & Sève is dedicated to ensuring customer satisfaction. By respecting our return and refund policy, we can process all returns efficiently and fairly. For questions or concerns, please contact our customer service team at info@lierreseve.com.